All sales are final. If your purchase is damaged or lost in shipping, we will work with you to replace the damaged item or refund your money. You must provide images of the damaged product upon receipt of the package.
We also offer a 30-day warranty against manufacturing defects. Soaking wood products or washing them in the dishwasher voids all warranties.
Please see the FAQs for information on the proper care of your custom Dancy Wood products. Contact nancy@dancywood.com for questions related to lost or damaged items.